Frequently Asked Questions

The most common questions that we receive all here in an easily compiled list for you! If you can’t find the answer click the button and send us a message…

My picture is not sticking, what do I do?

Raise the temperature of the press by 10°F. then re-mount the print.

Check the temperature. Usually, the press is not set at the correct temperature for the material being dry mounted. Also, check to see that the temperature the press is at is the temperature it reading. Have you press calibrated at least every year to ensure the correct temperature.

What do I do if the picture is bubbling?

Bubbling occurs when the press is too hot. Because of the lower operating temperature of Kool Tack the outer edge of the print will heat up faster, and begin to seal in the moisture and air which may be trapped in the center of the print. To correct this problem, lower the temperature by 10°F to 15°F and re-mount for 60 seconds.

My drymount has a speck of dirt under it!

Don’t worry; simply take a warm hair dryer or hot air blower and gently heat the corner nearest to the speck of dirt. While continuing to heat up the surface of the print (taking care not to over heat it and burn the print), begin to lift the print away from the board. Once the speck of dirt has been reached, remove the dirt, and re-mount the print.

What happens if my drymount isn’t smooth?

The “Orange peel” effect is caused from several sources: too high a temperature, too long a dwell time, too little foam in the board, and also the release paper and release board which has “hills & valleys” on the surface. To reduce this problem, check the temperature and dwell time you are running the press at.

This problem can also be permanently eliminated by using PERMA LON in place of a release board. Check with your Kool Tack distributor for more information.

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If you have a question you cannot find send us a message here or go ahead and give us a call! We would love to help you make your project the right way!

help@kooltack.com

800.777.3165

2501 Laura Court, Elkhart, Indiana 46514

M-F: 8am-5pm, S-S: Closed